Having problems? Here are the answers to the most common problems.
Documentation of the FIDE Data Exchange Format, Tournament Report File (TRF16).
What to do when a player is in the Lobby but unable to play?
Step by step instructions to reset your password and Sign in.
How to Delete and tidy up unused tournaments.
Learn more about Age groups and how to edit your Year of birth.
Children can't receive emails.
How to submit for ratings on a date in the past.
Making moves for players during a game.
Did you get the message "Email has already been taken"?
Step by step instructions to merge two profiles on Tornelo.
Gender or Age group is missing.
A guide on how to import a Tornelo tournament into Swiss Manager.
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